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Zoom Chat

Allow zoom chat to be a channel
over 1 year ago in New integration requests 0 Backlog

Limit SFDC case selection to Case Record Types only

You can add a Case Record Type as a field, but it brings back all Record Types across all objects
over 1 year ago in Existing integrations 1 Backlog

Hubspot integration - Log conversation as one e-mail chain in Hubspot

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
over 1 year ago in Existing integrations 0 Backlog

Add a conversation's custom fields to the front app context api

Currently the WebViewSingleConversationContext context type does not include the conversation's custom fields. This would be helpful information to get initially to find ids for looking up information from other platform apis without having to do ...
over 1 year ago in Developer Platform 0 Backlog

Instagram channel - support "liking" a comment

No description provided
almost 3 years ago in Partner Integrations 0 Backlog

Attaching dropbox in comments or discussions

We love the ability to "attach" a link from Dropbox but it would be even better if that were an option in comments or discussions. We only get the option in an email. Is this something that can be added as future updates are worked on and implemen...
over 1 year ago in New integration requests 0 Backlog

HubSpot integration - populate Assigned To variable when logging emails

When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...
over 1 year ago in Existing integrations 0 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
over 1 year ago in Existing integrations / Message templates 0 Backlog

Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...
over 1 year ago in Core Product Experience / Developer Platform 0 Backlog

Light body message in Core API alongside the body message in Message endpoint

Display only the message received without any quoted content or former message
over 1 year ago in Core API 0 Backlog