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Analytics - rules - Count how many times a rule apply

Rules activity monitoring: Count how many times a rule applied
over 2 years ago in New metrics 0 Backlog

Outbound emails opened

Ability to view how many people have opened a given outbound email in analytics (based on receipt) and associated metrics such as open rate.
almost 3 years ago in New metrics 0 Backlog

Analytics on sequences

No description provided
almost 4 years ago in New metrics 0 Backlog

Analytics for App Objects

No description provided
over 4 years ago in New metrics 0 Backlog

Messages per conversation

Tracking the total number of message of a conversation
about 2 years ago in New metrics 0 Backlog

Customers helped

Count number of contacts /account interacted with
about 4 years ago in New metrics 0 Backlog

Tables with more than one dimension

For instance: find number of conversations by tag and by inbox
almost 4 years ago in New metrics 0 Backlog

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service
over 4 years ago in New metrics 0 Backlog

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog