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New metrics

Showing 9

Analytics - rules - Count how many times a rule apply

Rules activity monitoring: Count how many times a rule applied
over 2 years ago in New metrics 0 Backlog

Outbound emails opened

Ability to view how many people have opened a given outbound email in analytics (based on receipt) and associated metrics such as open rate.
almost 3 years ago in New metrics 0 Backlog

Analytics on sequences

No description provided
almost 4 years ago in New metrics 0 Backlog

Analytics for App Objects

No description provided
over 4 years ago in New metrics 0 Backlog

Messages per conversation

Tracking the total number of message of a conversation
about 2 years ago in New metrics 0 Backlog

Customers helped

Count number of contacts /account interacted with
about 4 years ago in New metrics 0 Backlog

Tables with more than one dimension

For instance: find number of conversations by tag and by inbox
almost 4 years ago in New metrics 0 Backlog

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog