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2
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187
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4
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5
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4
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2
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2
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3
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7
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25
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6
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8
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8
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7
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0
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1
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6
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15
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196
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19
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53
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13
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82
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23
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9
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4
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675
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54
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3
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15
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5
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10
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5
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165
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18
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55
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12
Message headers / metadata
5
Message templates
28
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18
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35
Linked conversations
4
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12
P0 navigation - app switcher
0
P1 navigation - left pane
14
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28
Printing
7
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9
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121
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5
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5
Cal/scheduling efficiency
9
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11
Calendar View
32
Create New Event
7
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5
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11
RSVPs
0
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21
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2
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1
Triage - get to inbox 0
92
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6
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2
P2 display - conversation list
10
P3 display
20
Snooze
15
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13
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379
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45
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219
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95
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113
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11
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5
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96
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2
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0
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0
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7
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3
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3
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0
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0
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1
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0
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1
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1
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0
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1
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1
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15
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1
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0
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0
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0
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0
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4
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0
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0
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1
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0
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1
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0
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1
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0
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0
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5
Analytics - Widgets - distribution chart
0
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0
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1
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0
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2
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1
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4
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0
CSAT
21
CSAT - channels
0
CSAT - customisation
11
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1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
10
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2
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2
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1
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0
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3
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0
CSAT metrics and reporting
2
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0
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0
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1
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0
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0
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0
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0
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2
Metrics
16
Breakdowns and totals
3
Analytics - Breakdown - Tags
2
Analytics - totals
0
Business Hours and time measure
2
OOO - Analytics
0
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0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
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0
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0
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1
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2
Analytics - Outliers
0
Analytics - Performance - Misc
0
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2
Analytics - Times - max min median
1
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0
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0
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1
Knowledge Base
87
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117
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35
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19
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30
API
0
Archive
0
Business objects
0
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6
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0
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1
Find the result I'm looking for
2
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0
Matching
5
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0
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0
Search Results
6
Search Ranking
1
Search result previews (P2)
2
Search sorting
1
Start the search
3
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3
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1
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
71
Channel management
4
Counters
6
Email channels
18
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0
Filetype support
0
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1
Importer
0
Other (Systems)
1
Other channels
26
Facebook
1
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0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
6
Twitter
0
Voice
1
WhatsApp
3
Parser
1
Security
6
Threading
1
Two-way sync
4
Workflows
163
Advanced rule conditions and actions
15
Assign
3
Auto-reply
6
Notify
1
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2
Company rules
1
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0
Load balancing
3
Macros
10
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10
Outbound/Sequences
8
Rule actions
16
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2
3rd party
2
Missing core rule actions
1
Rule conditions
6
Rule library
2
Rule management
6
Rule trigger
5
Scalability/Engineering
0
SLA
1
Smart rules
9
Custom fields (smart rules)
3
Teammate availability
10
Views
6
Workforce management
11
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