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AI summary

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Show summaries for all conversation previews

Show the comnversation summaries as a pop-up when hovering over a conversation preview so a user can more easily understand what a conversation is about and work faster. For example, showing the summaries on conversation previews in the inbox view...
12 days ago in AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
12 days ago in AI summary 0 Backlog

[edit] Correct AI summaries

Allow users to edit the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
12 days ago in AI summary 0 Backlog

[language] AI summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
about 1 year ago in AI summary 0 Planned

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
5 months ago in AI summary / Core API 0 Backlog

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
4 months ago in AI summary / Core Product Experience 0 Backlog

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.
about 2 months ago in AI settings / AI summary 0 Backlog

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
over 1 year ago in AI summary 0 Backlog

[channel] AI Compose / Summarize for SMS

No description provided
about 1 year ago in AI compose / AI summary 0 Backlog