AI summary

Problem AI summaries are always generated in English, which is not useful for teams operating in other languages. Request Allow users to specify the output language for AI-generated conversation summaries.

Problem AI summaries are only available at the conversation level, making it difficult to understand patterns and key points across all communications with a specific contact or account. Request Generate AI summaries at the contact and account lev...

Problem There's no API endpoint to retrieve AI-generated conversation summaries. Request Add an API endpoint to pull AI summaries of conversations for use in external systems.

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

Problem Users struggle to quickly understand what conversations are about from preview text alone, especially when reviewing conversations across the app. Request Display conversation summaries alongside previews in inbox view, search results, con...

Problem The AI summarization feature available for email threads isn't available for discussions. For multi-lingual teams, there's also no way to translate conversation content. Request Add AI summarization and translation to discussions, similar ...

Problem AI-generated conversation summaries may be inaccurate or lack important details, but there's no way to edit or refine them after generation. Request Allow users to edit summaries to correct inaccuracies, add missing information, or improve...

Problem AI summaries only work on individual threads and don't incorporate context from past conversations, which is important for complete understanding. Additionally, there's no way to configure what data is included in the summary context. Requ...

Problem Auto-summarization is available for email conversations but not for SMS or chat channels. Request Extend auto-summarization functionality to SMS and chat conversations to provide consistent summary features across all channels.