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AI tagging
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Showing 14
3
VOTE
[package] Automatic CSAT from conversation analysis
Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
1
VOTE
AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)
Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
about 17 hours ago
in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging
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Backlog
1
VOTE
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9
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3
VOTE
[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)
Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
2
VOTE
9
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[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)
Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Suggest good examples of conversations that should have the tag Allow to train on more than 10 tags How to audit/re-validate samples for a given tag
8
VOTE
[scale] Increase AI tag limit (allow more than 10 per inbox)
We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
5
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