ADD A NEW IDEA
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Activation1
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Admin Experience138
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AI168
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AI angel (QA before sending)4
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AI answer10
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AI compose14
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AI data extraction2
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AI extensibility3
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AI insights2
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AI knowledge3
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AI language4
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AI message translation1
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AI runbooks1
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AI settings2
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AI similar conversations8
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AI suggested replies (auto draft)11
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AI summary9
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AI Synopsis0
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AI tagging16
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AI tracking1
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Backoffice2
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Client Platform98
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Contacts80
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Core Product Experience641
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Developer Platform351
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Insights65
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Analytics areas0
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Analytics Exporting Data5
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Analytics Functionality12
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CSAT18
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Direct connectors0
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Insights - Other1
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Insights - Systems0
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Live dashboard0
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Metrics13
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Breakdowns and totals2
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Business Hours and time measure3
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base75
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Live Chat101
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Search28
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Systems69
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Workflows113
All ideas
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Showing 1578
1
VOTE
[action] AI answer for KB to support multiple KBs
Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
2
VOTE
[action] Automatic AI Translation for Inbound and Outbound Messages
Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...
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Log timeline activity on conversation subject being manually changed
My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...
1
VOTE
[activation] Option to stop the daily email notification
Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
2
VOTE
[context] Ai tagging based on entity in conversation (date, duration, amount...)
Situation & Request Wish to tag based on non-semantic values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in enti...
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