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Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
3 days ago in Admin audit trail 0 Backlog

Ability to add internal notes through Zoho

No description provided
6 days ago in Developer Platform 0 Backlog

Support for custom lead ratings - Zoho

No description provided
6 days ago in Developer Platform 0 Backlog

[context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
7 days ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

Salesforce plugin note improvements

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...
11 days ago in Existing integrations 1 Backlog

Track API Tokens in Audit Logs

Track creation and deletion of App and API tokens on the audit logs.
24 days ago in Admin audit trail 0 Backlog

Restrict Custom Apps to Specific Workspaces

We have created several custom apps tailored to specific teams within our organization. However, we are currently unable to limit these apps to specific workspaces, so they are applied companywide. This has led to some confusion and frustration am...
25 days ago in Admin Experience / Developer Platform 0 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
26 days ago in Increase granularity of admin permissions 0 Backlog

Improve Chat Transcript Email Styling/Formatting

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...
about 1 month ago in Front Chat 0 Backlog

"See password" toggle for all email/password input fields

Front does not allow you to toggle visibility of the password field when inputting credentials so it's always obscured. Sometimes this would be nice to have especially when pasting a password from a third-party password management app etc.
about 1 month ago in Login and SSO settings 0 Backlog