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Staffing goals: set goals at the hour level

Adding FT requirements per hour would provide visibility on how many people you need at different times of the day.
about 3 hours ago in Workforce management 0 Backlog
527 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
over 2 years ago in Snooze 5 Backlog
518 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
almost 3 years ago in Email channels 19 Backlog
795 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
almost 5 years ago in Comments / @ mentions 28 Backlog
336 VOTE

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
over 2 years ago in Workflows 10 Backlog

Ability to right click on an attachment and "Save as".

We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...
10 months ago in Core Product Experience 7 Backlog

When opening an EML attachment and replying to it make Front use the users default channel

Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel: Available private channel First available shared channel, sorted by alphabetical order Please update it to add the users...
13 days ago in  0 Backlog

Add click tracking to Sequences and allow auto-follow up based on clicks

When sending out mass emails via Sequencing, it would be helpful to automatically follow up with recipients who didn't click the link in the email we sent them. Also, it would be helpful to be able to auto-follow up with those who didn't open the ...
21 days ago in Outbound/Sequences 0 Backlog

AWS Connect Integration

No description provided
18 days ago in New integration requests 0 Backlog
154 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
about 2 years ago in Email channels 5 Backlog