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Analytics Functionality

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Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
about 1 month ago in Breakdowns and totals / Conversation Stages 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

Export Busiest Times heat map of volumes (as csv)

No description provided
10 months ago in Analytics - Widgets - Heatmap 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
about 1 year ago in Analytics Widgets / Insights 2 Backlog

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
over 1 year ago in Analytics - filters - New filters 0 Planned

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
almost 2 years ago in Real time Analytics 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
about 1 year ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
about 3 years ago in Analytics - Widgets - timeline 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
about 3 years ago in Analytics - Permissions 0 Backlog