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My ideas: CSAT
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Showing 20 of 1680
43
VOTE
CSAT: additional survey scales
Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago
in
CSAT - Customisation - survey - scale
3
Backlog
30
VOTE
CSAT: Multiple survey questions
Allow multiple questions in Customer Satisfaction surveys.
over 3 years ago
in
CSAT- Customisation - survey - answers
3
Backlog
15
VOTE
CSAT: hide comment
Hide comments from teammates (while still recording results).
almost 3 years ago
in
CSAT - journey
1
Backlog
14
VOTE
CSAT: Multiple language support
No description provided
over 3 years ago
in
CSAT - Customisation - general
0
Backlog
11
VOTE
CSAT: limit number of survey sent to a given customer in a period of time
Example: send a single survey per month for a given contact or account.
almost 3 years ago
in
CSAT - journey
0
Backlog
9
VOTE
CSAT survey look and feel customization
All requests for new customization options in the CSAT survey (fonts, font color, etc.)
8 months ago
in
CSAT - Customisation - Survey
0
Backlog
9
VOTE
CSAT: NPS
Support NPS as a grading scale.
over 3 years ago
in
CSAT - Customisation - survey - scale
0
Backlog
7
VOTE
Multiple CSAT surveys per workspace
No description provided
6 months ago
in
CSAT
0
Backlog
6
VOTE
CSAT link expiration
Set a duration after which the survey is not accessible
6 months ago
in
CSAT - Customisation - Survey
1
Backlog
6
VOTE
CSAT analytics table by tag (issue type)
Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
12 months ago
in
CSAT metrics and reporting
0
Backlog
1
2
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