Knowledge Base

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct know...

It would be great to have content localization built into the knowledgebase. Have multiple versions of a page, for example a version for Ireland and a version for the US. The link/url to the page remains the same and the site will show the correct...

Any links in my Help Center articles have a rel="noopener noreferrer nofollow" attribute. This is fine when linking out to external resources, but when linking to other articles in my help center, or my own domain properties, I would prefer to omi...

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)

I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...

In the Customer Portal, it would be helpful to have access to the ticket history from my teammates, rather than just being able to see the specific tickets that I've submitted. As an admin, I can't see what requests my team has sent in, or the sta...

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...