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Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
3 months ago in Assign / Workflows 0 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
8 months ago in Assign / Assigning 0 Backlog

Assign overriding OOO through rules

This is valuable for roles like account managers when time is not of the essence.
over 2 years ago in Assign 0 Backlog