Advanced rule conditions and actions

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Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...

6 months ago in Assign / Workflows 0 Backlog

1 VOTE

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X

7 months ago in Advanced rule conditions and actions / Workflows 0 Backlog

3 VOTE

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...

8 months ago in Assign 0 Backlog

2 VOTE

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...

10 months ago in Assign / Assigning 0 Backlog

5 VOTE

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.

over 1 year ago in Advanced rule conditions and actions 0 Backlog

6 VOTE

Select signature when autoreplying

Self explanatory

over 2 years ago in Auto-reply 0 Backlog

13 VOTE

Allow rules to "reply all"

Allow rules to reply all instead of replying to the sender.

over 2 years ago in Auto-reply 0 Backlog

7 VOTE

Auto-reply including conversation history

No description provided

over 2 years ago in Auto-reply 0 Backlog

8 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 3 years ago in Assign 0 Backlog

17 VOTE

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.

almost 3 years ago in Auto-reply 0 Backlog

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