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Advanced rule conditions and actions

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Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
about 1 month ago in Time-based options 0 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
10 months ago in Assign / Workflows 0 Backlog

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
11 months ago in Advanced rule conditions and actions / Workflows 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
about 1 year ago in Assign 1 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
about 1 year ago in Assign / Assigning 0 Backlog

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
about 2 years ago in Advanced rule conditions and actions 0 Backlog

Select signature when autoreplying

Self explanatory
over 2 years ago in Auto-reply 0 Backlog

Allow rules to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 3 years ago in Auto-reply 0 Backlog

Auto-reply including conversation history

No description provided
about 3 years ago in Auto-reply 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
about 3 years ago in Assign 0 Backlog