Workflows

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.

It would be great if we could add National Holiday closures as part of our company business hours.

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.

Ability to snooze a conversation from rules.

Use the "reply-to" field for auto replies instead of the "from:" field.

Allow rules to reply all instead of replying to the sender.

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior