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Workflows

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112 VOTE

See how a rule works during rule creation

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
9 months ago in Rule management / Workflows 1 Backlog

Rule action to mute unsubscribe conversation

No description provided
over 2 years ago in Missing core rule actions 3 Backlog

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
8 months ago in Workflows 0 Backlog

The ability to view & search within all rules that a company has

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
8 months ago in Company rules 0 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
10 months ago in Teammate availability 1 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
over 2 years ago in Missing core rule actions 0 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
almost 3 years ago in Rule trigger 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
almost 3 years ago in Teammate availability 0 Backlog

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
9 months ago in Workflows 0 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
almost 3 years ago in Auto-reply 0 Backlog