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Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
about 1 month ago in Merge / privacy leaks / threading 1 Already available

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
7 months ago in Accessing / Organizing Data 1 Already available

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
7 months ago in Live Chat 0 Already available

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
almost 2 years ago in Live Chat 0 Already available