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Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
7 months ago in Insights 0 Already available

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
about 1 year ago in Insights 0 Already available

Knowledge Base User Search Bar for reader view

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...
about 1 year ago in Knowledge Base 0 Already available

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
over 1 year ago in Knowledge Base 0 Already available

Knowledge base article export

Ability to export knowledge base articles
over 1 year ago in Knowledge Base 2 Already available

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
over 1 year ago in Notify 0 Already available

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
over 1 year ago in Merge / privacy leaks / threading 2 Already available

Add 1 hour timeslots with the "Insert meeting times" button

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
almost 2 years ago in Scheduling Links 2 Already available

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
about 2 years ago in Accessing / Organizing Data 1 Already available