P3 display

Problem Pinned comments in the P3 dropdown appear in a fixed order with no ability to reorder or sort them, making it harder to find specific comments. Request Allow users to sort pinned comments by date in ascending or descending order for easier...

I haven't found a way to merge conversations without having to first search for a user's email, and selecting all conversations from that user, and then merging. With a huge support inbox like ours, it's not possible to manually find and select ea...

Problem Triggered rules that are scheduled to run in the future aren't visible in the conversation, making it impossible to know if something will happen or for debugging. Request Display pending (triggered but not yet executed) rules in the conve...

Problem Front may display only sender names without email addresses, making it harder to identify phishing attempts where display names are spoofed. Request Provide a setting to always display the full email address alongside the sender name, so t...

Problem Links in emails are not visually distinguished from regular text, making them less obvious to recipients. Request Automatically underline links in emails to improve visibility and clarity.

Problem When a teammate manually edits a conversation subject, there is no record of who changed it or when — making it hard to understand why a subject differs from the original message. Request Add a timeline entry when the conversation subject ...

Problem Internal comments and actual messages have become visually similar in the redesigned interface, particularly on SMS and WhatsApp channels, making it difficult for teams to distinguish between internal team discussion and customer communica...

Problem There is a button to jump to the most recent message in a conversation, but no equivalent button to jump to the first message, making navigation to conversation start difficult. Request Add a button to jump to the first message in a conver...

Problem In lengthy conversations, newly added emails can be overlooked even with the "jump to last unread" feature, making it difficult to spot what has changed. Request Visually distinguish newly added emails with a clear indicator (e.g., "NEW" m...

Problem When opening a conversation from search results, the view doesn't automatically jump to the latest message, requiring users to manually click 'jump to most recent.' Request Default to showing the most recent message when opening any conver...