Core Product Experience

Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...

For example:- unassigned- archived- custom conversation fields- Ticket status

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.

Users often request Support to make individual inboxes a shared inbox (or vice versa). Having a feature that would allow them to do this on their end would be great to help promote shared inbox adoption and collaboration, without losing email hist...

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...

Anyone that wants a quick/convenient way to cc people to an email while typing out message, this is currently a feature in gmail

Problem In the 'Shared With Me' inbox, conversations where I'm mentioned require immediate attention, but they're mixed with other subscribed conversations, making it difficult to prioritize. Request Split the 'Shared With Me' inbox into two categ...

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.