My votes: Insights

Showing 5

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

10 months ago in Insights 0 Already available

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

over 1 year ago in Insights 0 Already available

2 VOTE

Happiness Score Generated by Conversation Automatically to Review How good our reps are.

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

over 1 year ago in AI / AI insights / CSAT 1 Already available

1 VOTE

Account based reports

From a sales point of view, it would be really useful to get a list of all the accounts that opened a conversations in a certain period of time.We understand we can use the 'account filter' on every report, but this doesn't allow us to get the lis...

8 months ago in Contacts / Insights 1 Already available

1 VOTE

Scheduled report - ability to choose the columns

No description provided

over 2 years ago in Scheduled Reports 0 Already available

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