My votes: Insights
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Allow to exclude email threads with only one email from analytics
When analyzing one person's stats, I would like to exclude the email threads that only have one email without an answer. They could be considered as automatic emails (example: someone has accepted my calendar invite).
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Filter Workload Report by teammate group
We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
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Happiness Score Generated by Conversation Automatically to Review How good our reps are.
Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.
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Publishable Analytics Reports
Provide a way to Publish / Export (Report not data) / Share Analytics Reports Ideally, reports would be able to be published for use on a website, SharePoint, etc, without needing to export data and use a 3rd-party tool to create the desired, shar...
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