Message templates

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Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.

25 days ago in Admin Experience / Message templates 0 Backlog

26 VOTE

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.

about 1 year ago in Message templates 0 Backlog

23 VOTE

Ability to duplicate message template

Ability to copy message templates.

12 months ago in Message templates 1 Backlog

48 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.

over 2 years ago in Message templates 0 Backlog

12 VOTE

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.

9 months ago in Message templates 0 Backlog

3 VOTE

2nd Variable Fallback in Message Templates

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.

8 months ago in Message templates 0 Backlog

1 VOTE

Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...

3 months ago in Message templates 0 Backlog

1 VOTE

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.

3 months ago in Message templates 0 Backlog

10 VOTE

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.

almost 3 years ago in Message templates 0 Backlog

2 VOTE

Set signature to message template

Tie a signature to a particular message template

7 months ago in Message templates / Signatures 0 Backlog

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