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6 MERGED

Closer Calendar Link <> Sequence integration

Merged
I send out a multi-stage Sequence with a Calendar Link for booking a call. In cases where a recipient scheduled the call via my Calendar Link without responding to the Sequence email, I need to manually remove them from the Sequence before the nex...
3 months ago in Cal/scheduling efficiency / Outbound/Sequences / Scheduling Links 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
over 4 years ago in Teammate availability / Workforce management 3 Launched

Alerts based on metrics

My team needs to be notified once a specific tag is used by our customer support team. For example, if we receive 6 "website_issues" tag in one day, this is a critical function for our business and we would like to be notified expeditiously. Can y...
over 1 year ago in Insights / Workflows 0 Backlog

Round robin scheduling

No description provided
6 months ago in Core Product Experience / Workflows 0 Backlog
3 MERGED

Automatically remove CSAT Survey rule tags after a user defined amount of time

Merged
Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog