38
VOTE
Status
Launched
Categories
AI
AI suggested replies (auto draft)
Live Chat
Created by
Guest
Created on
Jun 21, 2024
RELATED IDEAS
Extend AI suggested replies to SMS, chat, and custom channels
Problem
AI suggested replies (auto-draft) are only available for email — teams using SMS, chat, or custom channels do not get AI-assisted drafts.
Request
Expand AI suggested replies to work on SMS, live chat, and custom channel types.
Love it!
Upvoting this. Our team would massively benefit from AI suggested reply functionality within our custom app channel for future scalability. Our custom app channel is an integration with our companies custom built customer portal. Thanks for the consideration.