RELATED IDEAS
Display visitor metadata in chat
Problem
Support teams spend extra time diagnosing technical issues because they lack customer information like browser, device, and location—and customers often answer these questions incorrectly.
Request
Display visitor metadata including location, IP address, browser, and device information in chat conversations.
Really important for us — if users are reporting technical issues, we can short cut a lot of annoying back and forth if we know where they are, what browser and device they are using. Most people don't answer the question "What browser are you using?" correctly. At the moment we need to surface it in a message step which looks weird and isn't a great customer experience.
This seems to be high requirement at this point.