RELATED IDEAS
Views with more filter criteria
For example:
- unassigned
- archived
- custom conversation fields
- Ticket status
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MERGED
Filter Views by custom ticket status
I want to filter a View based on conversations in a certain custom ticket status (e.g. Waiting on Legal). Since I can't filter a View by custom ticket status, the workaround is to use a conversation custom field. However, I can't convert the ticke...
0
Backlog
Additionally the ability to use a dynamic variable for a per agent assignment on a shared view. For example a view called "My Cases" using a dynamic variable that determines the viewing agent so the shared view is unique to every agent that uses it.
Views based on contacts or accounts