All ideas

Allow rules using rule sets to be tested with the 'Test conversation' feature

The current options for dealing with unwanted messages like OOO replies are limited to archiving/resolving the conversation or merely tagging the message. For shared inboxes with ticket statuses enabled, the "Archive conversation" action inappropr...

Load Balancing simply isn't offered in rule sets yet. This would be a plus.

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.

If I click on the Send folder then go back to the Inbox, the inbox should not automatically select the newest email, it should remain on the last email that was selected in the Inbox

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.