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Metrics per account - retroactively take into account newly created account

No description provided
almost 3 years ago in Breakdowns and totals / Insights 0 Backlog

Business hours at company level

No description provided
about 3 years ago in Insights / Workforce management 0 Backlog

Date filter - Save the date range with the view

No description provided
about 3 years ago in Insights 0 Backlog

New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...
about 3 years ago in CSAT 0 Backlog

Update contact/account default fields via rules

Rule action to update Contact or Account default fields in addition to Custom Fields.
about 3 years ago in Rule actions / Workflows 0 Backlog

Add the action source in data (from front client/gmail/outlook/api/etc)

This would be helpful for debugging. Action outside of Front have far less info attached to it.
over 3 years ago in Insights 0 Backlog

CSAT: do not reopen conversations when feedback is sent

Ideally, this should be preventing reopening altogether, not just re-closing convos.
over 3 years ago in CSAT 0 Backlog

Schedule reports to Slack

Instead of an email, send a Slack. This might be hackable with a shared inbox and our Slack integration
over 3 years ago in Scheduled Reports 0 Backlog

Tag added on the timeframe filter

Filter conversations only if the tag was added during the timeframe filter
over 3 years ago in Investigation features 0 Backlog

Analytics connector: Looker

Expose Analytics data directly to Looker (or make the integration easy)
over 3 years ago in Exports and API 0 Backlog