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Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
about 4 years ago in Load balancing 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
about 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 4 years ago in 3rd party 0 Backlog

Delay conditions below a minute

For certain use cases we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if Time Since Trigger (and other delayed conditions) could support a finer granularity in seconds.
about 4 years ago in Rule conditions 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
over 1 year ago in Twilio 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
over 1 year ago in Cal/scheduling efficiency 0 Backlog

Attachments indicator when you print

No description provided
about 4 years ago in Printing 1 Backlog

Apple Watch app

No description provided
over 2 years ago in Client Platform 0 Backlog

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
over 1 year ago in Core API 2 Backlog