All ideas

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...

It would be good to have emails ordered oldest to newest in the inbox, but then newest to oldest in the archived section, for example. At the moment, you need to choose either oldest to newest or newest to oldest for ALL areas of the individual in...

There are many scheduling apps currently with way cleaner and nicer UI/UX. Please consider redesigning yours. When we send the scheduling link to our partners/customers with bad design, it affects our brand/reputation.

It would be awesome if scheduling links contained multiple time durations. For example if someone wanted to book time with me, they could choose the option between 15 minutes or 30 minutes based on one scheduling link.

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.