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Request a Delivery Receipt

Some businesses are using Outlook delivery receipts emails as a formal legal guarantee that information has been shared and Front doesn't provide that today
3 months ago in Email channels 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
6 months ago in AI suggested replies (auto draft) 2 Will not do

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."
6 months ago in Schedule - manage your calendar 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
6 months ago in CSAT 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
11 months ago in Rule library 0 Backlog

msg file support

No description provided
almost 4 years ago in Email channels 4 Backlog

HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.
about 1 year ago in Existing integrations 1 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
12 months ago in Existing integrations 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 1 year ago in Composer 3 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
almost 2 years ago in Calendar View / Managing/Updating Events 0 Backlog