ADD A NEW IDEA

My ideas

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Adding "Reply as a New Conversation" as an Option

Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...
almost 2 years ago in Compose - write efficiently with quality 1 Backlog

Collapse Dynamic Object Previewer

While configuring advanced dynamic objects with the customer, when a successful Fetch from server or successful parse of the payload is done, the green previewer is extremely long and difficult to see if the payload is large . One recommendation i...
11 months ago in Dynamic objects 0 Backlog

Add mailbox setting option to order the conversations/emails above the thread w/preview pane below

This is request is to be able to customize mailbox layout similar to GMail, MS Outlook, YahooMail, or other email clients to have message preview reading pane on the bottom rather than to the right of message list.
11 months ago in Other (CPX) 1 Backlog

Add Attachment from Google Drive (Shared Inboxes)

In addition to My Drive, Shared with Me & Upload can we add the ability to see Shared Drives folders and files.
11 months ago in Existing integrations 0 Backlog

Show recently opened KB articles on conversation from a contact

Help support agents identify the types of KB articles that a contact has interacted with.
11 months ago in  0 Backlog

Change the color of a newly created inbox/team inbox

Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.
11 months ago in Resources 0 Backlog

Have the inbox show the most recent sender only, not who started the thread

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
almost 2 years ago in P2 display - conversation list 0 Backlog

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
11 months ago in Comments / @ mentions 3 Backlog

Skip a rule if the activity (trigger) is API-created rather than human created

As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.
almost 2 years ago in Workflows 0 Backlog

Fetching a teammate's Time Off via the API

Hi, I'd like to be able to fetch a teammate's vacation (wether if it's planned or ongoing) via an API endpoint. The end need would be to be able to alert specific clients on our webapp that the manager of their unit (as in real estate units) is un...
11 months ago in Teammate availability 0 Backlog