AI suggested replies (auto draft)

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[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...

4 months ago in AI / AI suggested replies (auto draft) 0 Backlog

1 VOTE

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

4 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

1 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

7 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

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