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AI suggested replies (auto draft)

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    [channel] Support for Suggested Replies in Individual Inboxes

    No description provided
    about 1 year ago in AI suggested replies (auto draft) 0 Backlog

    [tone] Custom tone for "AI Answers"

    Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
    over 1 year ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

    [extensibility] Front AI to connect to 3rd party tools to sync information

    Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
    over 1 year ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

    [test] AI suggested replies testing playground

    Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
    over 1 year ago in AI / AI suggested replies (auto draft) 0 Backlog

    [context] Use an unpublished KB for suggested replies

    It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
    over 1 year ago in AI suggested replies (auto draft) 2 Will not do

    [context] Enable Uploading or Linking of PDFs to inform Suggested Replies

    Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
    over 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog