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Chatbots

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Status Page on Chatbot

would be useful to have the ability to embed our status page on the chatbot - alongside the chatbot and knowledge base. similar to this status page but for our product: https://www.frontstatus.com/
6 months ago in Chatbots 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
11 months ago in Chatbots 0 Backlog

Ability for multiple people to edit chatbot flow at once

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?
almost 1 year ago in Chatbots 0 Backlog

Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
8 months ago in Chatbots 0 Backlog

Ability for "branch by keywords" option in Chatbot to answer more than one question at once

In a chatbot conversation flow, if I have two keyword sets included in a "branch by keywords" step: 1. "dog; pet; cat" 2. "early check in; late check out" And a client using the chatbot answers an open-ended question with:"can I bring my dog? how ...
8 months ago in Chatbots 0 Backlog

Chatbot step counter

The chat bot currently allows me (as of this post) 400 steps, which includes the very first step. As I build my chatbot out, it would be great if the ChatBot editor would tell me how many steps/bubbles i have left to add. That would help me determ...
8 months ago in Chatbots 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
9 months ago in Chatbots 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
11 months ago in Chatbots / Live Chat 0 Backlog