AI

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Automatically generate AI summaries upon receiving email

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...

11 months ago in AI 0 Planned

1 VOTE

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

6 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

1 VOTE

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.

6 months ago in AI / AI language / AI settings / AI summary 0 Backlog

2 VOTE

Automatice dynamic object extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

about 1 year ago in AI / AI data extraction / Dynamic objects 0 Backlog

1 VOTE

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.

9 months ago in AI / Core Product Experience 0 Backlog

2 VOTE

[measure] Analytics on AI feature usage (in API, in product)

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...

over 1 year ago in AI / AI tracking 0 Backlog

1 VOTE

AI composer in templates

When creating templates, have the AI composer there to help create better templates

over 1 year ago in AI / Message templates 0 Backlog

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