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Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
about 2 months ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
about 2 months ago in AI / AI summary 0 Backlog

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email
22 days ago in AI / AI summary 0 Backlog

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
4 months ago in AI / AI answer for chat 0 Backlog

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
23 days ago in AI / AI summary 0 Planned

[action] AI Compose from a prompt is not discoverable

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.
2 months ago in AI / AI compose 0 Backlog

[context] Control what can appear as similar conversation by adding conditions

Be able to specify or filter conversations shown as part of similar conversations based on a criteria like the same or a specific: Inbox Tag Contact Account
about 2 months ago in AI / AI similar conversations 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
2 months ago in AI / AI extensibility 1 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
about 2 months ago in AI / AI compose / Core Product Experience 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
5 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog