AI

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[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

5 months ago in AI / AI tagging 0 Backlog

12 VOTE

[channel] AI Compose for SMS, Chat, custom

No description provided

almost 2 years ago in AI / AI compose 2 Backlog

5 VOTE

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

9 months ago in AI / AI answer for chat 0 Backlog

4 VOTE

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...

7 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

4 VOTE

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy

8 months ago in AI / AI similar conversations 0 Backlog

11 VOTE

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.

over 1 year ago in AI / AI settings 0 Backlog

6 VOTE

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature

12 months ago in AI / AI summary / Core API 1 Backlog

4 VOTE

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...

8 months ago in AI / AI extensibility 1 Backlog

4 VOTE

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.

8 months ago in AI / AI tagging 0 Backlog

4 VOTE

[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.

8 months ago in AI / AI angel (QA before sending) / AI compose 0 Backlog

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