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[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
8 months ago in AI / AI answer for chat 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
7 months ago in AI / AI tagging 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
over 1 year ago in AI / AI compose 2 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
5 months ago in AI / AI tagging 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
10 months ago in AI / AI summary / Core API 1 Backlog

[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.
7 months ago in AI / AI angel (QA before sending) / AI compose 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
over 1 year ago in AI / AI settings 0 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
6 months ago in AI / AI similar conversations 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
6 months ago in AI / AI compose / Composer 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
6 months ago in AI / AI angel (QA before sending) 0 Backlog