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Bulk create tags

Admins can use a CSV to import tags in bulk.
about 2 years ago in Bulk updates 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
about 2 years ago in Shared drafts 0 Backlog

Tasks in calendar

No description provided
about 2 years ago in Other (CPX) 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
about 2 years ago in Knowledge Base 0 Backlog

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy
about 2 years ago in Snooze 1 Backlog

Offline composing on mobile

No description provided
about 2 years ago in Mobile 0 Planned

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
about 2 years ago in Message templates 2 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
about 2 years ago in Composer 4 Backlog

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
about 2 years ago in Live Chat 0 Backlog

See "last time used" for message templates in message template list

No description provided
about 2 years ago in Other (workflows) 0 Backlog