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CSAT: NPS

Support NPS as a grading scale.
about 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Native integration with Ada

Built a native integration with Ada
10 months ago in New integration requests 0 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 1 year ago in Live Chat 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
over 1 year ago in Bulk updates 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
about 3 years ago in "Create new conversation" actions 0 Backlog

Click to call numbers on mobile

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
about 3 years ago in Mobile 0 Backlog

Ability to group notifications when receiving multiple emails/assignments at once

When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
10 months ago in Notifications 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
10 months ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
10 months ago in Live Chat 0 Backlog

API method to permanently delete conversations

No description provided
about 3 years ago in Resources 0 Backlog