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Keyboard shortcuts: Change Canned Response Shortcut command+shift+5 to something that isn't the same shortcut for a screen record on Mac.

Your current canned response shortcut is command+shift+5. This is the same exact shortcut as a screen record on Mac computers. I have disabled the screen record shortcut on my Mac for this reason. We often need to screen record for tech purposes.
10 months ago in Keyboard shortcuts 0 Backlog

toggle to hide/show message reminder in inbox

i often use the snooze function. it would be nice to be able to quickly filter and see only new message and hide reminder. i know i can them by the red dot and blue dot, but this way i could just do a quick work on new email then get back with the...
10 months ago in Triage - get to inbox 0 0 Backlog

Add Affinity as a plug-in

No description provided
10 months ago in New integration requests 0 Backlog

Require the user to send a message before there is a push message from the chat widget launcher icon

Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
10 months ago in Live Chat 0 Backlog

Extend the notifications period for events

Currently, you can only go up to 4 weeks and 28 days. Can that be extended to 6-12 weeks and 30 days since most months have 30 days? It would be very useful!
10 months ago in Event notifications 0 Backlog

P4 Integration multi-view

We have started to work on P4 multi-view, and released it to few customers, but looks like it's on hold since Henri has left.
10 months ago in Partner Integrations 0 Backlog

Enhanced P1 side bar editing

Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
10 months ago in P1 navigation - left pane 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
about 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Native integration with Ada

Built a native integration with Ada
10 months ago in New integration requests 0 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 1 year ago in Live Chat 0 Backlog