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Customer reply time in Analytics

Measure reply time from your customers to your messages.
over 3 years ago in Outbound analytics 0 Backlog

Ability to display contact fields in a custom order and show or hide fields

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
over 3 years ago in Accessing / Organizing Data 0 Backlog

Social Imaging Previews for Help Center Articles

My company uses social channels as true support and communication routes. We share a lot of our current support articles on X and other avenues, and those links have a preview image that helps users legitimize the link we're sharing. It'd be great...
about 1 year ago in Knowledge Base 1 Backlog

Callouts for Help Center Customization

A callout is a great way to bring attention to a particular line of text. My company has a lot of technical info that we'd use the Help Center to provide support and bring that information to our users en masse. Callouts highlight the extra import...
about 1 year ago in Knowledge Base 0 Backlog

Add team roles to Teammate Groups

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...
about 1 year ago in Admin Experience 0 Backlog

Notify admins when a new company admin is added

It would be helpful if there would be an option to configure an alert to notify a specific email or all company administrators if anyone was granted company administrator authority.
6 months ago in Admin Experience 0 Backlog

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
over 1 year ago in Composer 0 Backlog

Select signature when autoreplying

Self explanatory
about 3 years ago in Auto-reply 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
6 months ago in AI / Core Product Experience 0 Backlog

Delete option for extra addresses on Contact panel should be in a different location

Currently the primary email for a contact has copy For each additional after it, hovering shows delete where copy is for the primary We should reorient the options in the contact details to each entry is mirrored across all for the layout
about 1 year ago in Contacts Manager 0 Backlog