All ideas

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

The ability to restrict access to view KB content by certain teams or user groups in Front.

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.