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To be able to select specific text within comments, using the mobile application

No description provided
over 2 years ago in App performance / Mobile 0 Backlog

Unsubscribe on Snooze

We have multiple instances where our emails are snoozed and when our employees are subscribed to an email they are having it show back up in their inbox which is creating confusion.
over 2 years ago in Snooze 0 Backlog

Etsy integration

Integrate with Etsy stores to answer messages
over 2 years ago in New integration requests 0 Backlog

Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 2 years ago in Notifications 0 Backlog

Restrict users from being able to setup personal rules

No description provided
over 2 years ago in Permissions 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
over 2 years ago in Shared drafts 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
almost 3 years ago in Knowledge Base 0 Backlog

Scheduled report - ability to choose the columns

No description provided
almost 3 years ago in Scheduled Reports 0 Already available

Track all templates used in a conversation

Not only the last one
almost 3 years ago in Existing metrics 0 Backlog

Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
almost 3 years ago in Existing metrics 0 Backlog