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    Analytics on drafts

    Number of drafts created by teammate, time in draft before sending etc.
    almost 5 years ago in New metrics 0 Backlog

    Conversation-level exports

    No description provided
    almost 5 years ago in Exports, API and connectors 0 Planned

    Customize color of widget launcher separately from widget

    No description provided
    about 3 years ago in Live Chat 0 Backlog

    Allow teammate to reply only when assigned

    Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
    over 1 year ago in Admin Experience 0 Backlog

    Single-use scheduling link

    Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.
    over 3 years ago in Scheduling Links 0 Backlog

    Allow multiple scheduled deliveries for a same analytics view

    Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...
    over 3 years ago in Scheduling and automation 0 Backlog

    csat: stars accessibility - alt text

    No description provided
    over 3 years ago in CSAT 0 Backlog

    Chat CSAT: allow to proactively leave feedback

    No description provided
    over 3 years ago in CSAT / Live Chat 0 Backlog

    Language support: Thai

    No description provided
    over 1 year ago in Native features 0 Backlog

    Read Emails Aloud - Play Emails

    Our team used to use the "Play Emails" feature in Outlook where Outlook would read the text of an email aloud over audio to the user. This would help them with making sure sentences flowed and they didn't miss any major talking points. It was also...
    over 1 year ago in Native features 0 Backlog