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SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
over 4 years ago in Advanced rule conditions and actions / SLA 1 Already available

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
over 1 year ago in SMS 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
over 1 year ago in Calendar - other 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
over 1 year ago in Comments / @ mentions 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 4 years ago in Mobile 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
over 1 year ago in Internal discussions 0 Backlog

Create Marketing Hub in KB for New Articles or Most Viewed Articles

We're looking for a place to surface new articles or most viewed articles such that people who visit really consistently can quickly see the newest content or most relevant content.
over 1 year ago in Knowledge Base 0 Backlog

Single-use scheduling link

Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.
about 3 years ago in Scheduling Links 0 Backlog

Analytics on drafts

Number of drafts created by teammate, time in draft before sending etc.
over 4 years ago in New metrics 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports, API and connectors 0 Backlog