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Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

Merge conversation rule trigger

No description provided
about 4 years ago in Rule trigger 0 Backlog

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

Track time spent actually working on a ticket (= better handle time)

Ability to spent time on each ticket in analytics (not just handle time), but from the moment clicks on a ticket/is assigned a tickets and works on it to closure.
over 1 year ago in New metrics 0 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
12 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided
about 3 years ago in Cal/scheduling efficiency 0 Backlog

Add feature to see members of a distribution list

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...
almost 2 years ago in Accessing / Organizing Data / Triage - get to inbox 0 0 Backlog