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Distinct notifications for chatbot conversations
It would be helpful to create an alert specifically for when somebody has used the bot to submit a query. At the moment, the alert applies to any message received (i.e. email) and ideally we just want to know if it is somebody using the bot/ chat ...
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3
VOTE
1
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3
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Live Chat, partner/custom channels: Ability to reply to message
It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
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3
VOTE
3
VOTE
[measure] Analytics on AI feature usage (in API, in product)
Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...
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Backlog
5
VOTE
3
VOTE
Improve the Imported Conversations Experience for Rules
While Front rules engine isn't currently set up to solve for imported conversations, this is something that comes up a lot with customers. This impacts rules in various ways. This idea is to look into how we can improve this experience for custome...
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Backlog
4
VOTE
2
VOTE