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Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
about 4 years ago in Object/resource management / Teammate Groups 0 Backlog

Display the most recent sender's name first in the conversation list preview

Currently Front does not display the most recent sender's name and it is often the cause of a person being addressed incorrectly. Provide a setting to change the name that is displayed in the inbox to the person who most recently sent the email.
about 2 years ago in P2 display - conversation list 1 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
almost 2 years ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
almost 2 years ago in Knowledge Base 0 Backlog

[customize] AI auto-reply for email

Replying automatically to simple email requests, without having a human in the loop
about 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

Teammate Counter

On the teammates section for workspaces, it would be a great add to just have a teammate total count somewhere at the top. This is a nice piece of information to be able to know at a glance when managing workspaces. The only 'workaround' I can fin...
5 months ago in Admin Experience 0 Backlog

Alerts for Customer Inactivity

Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...
5 months ago in New metrics 0 Backlog

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
over 2 years ago in Signatures 1 Backlog

"Update message subject" rule action

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...
almost 2 years ago in Rule actions 0 Backlog

CSAT rule testing

On most other rules have a "test conversation" button at the top, but not for the CSAT. That button would be great to know whether this rule is working, and how it would work. For example, we want to make sure CSATs only go to certain users or tag...
5 months ago in Workflows 0 Backlog