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Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
12 months ago in Insights 0 Backlog

Use default field configuration for Jira projects

Currently, a user can customize the fields they see when creating a Jira ticket via the plugin. This allows them to select the fields that are appropriate for that project and ticket type. However, for large organizations, this requires every sing...
almost 2 years ago in Existing integrations 0 Backlog

Bulk SMS using a template with different recipient names.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.
12 months ago in Developer Platform / Systems 0 Backlog

Review prompt for automatically created/old contacts

With popups to review old tags and old rules, Front should also have a function/feature asking to delete/review old/unused contacts.
almost 2 years ago in Contacts Manager 0 Backlog

Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.
12 months ago in Admin Experience 0 Backlog

Delete a single message in the thread

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...
almost 2 years ago in Access - what's accessible or visible to whom in P3 / Other (CPX) 0 Backlog

Apple Watch app

No description provided
almost 3 years ago in Client Platform 0 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
12 months ago in AI / AI insights / AI knowledge 0 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
almost 2 years ago in Developer Platform 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
almost 2 years ago in Message templates 1 Backlog