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Search in pinned comments

Instead of scrolling through long lists of pinned comments in a discussion
6 months ago in Core Product Experience / Search 0 Backlog

Filtering search on conversations with a single participant

Would help when I'm looking for a 1:1 discussion for instance, instead of surfacing all team discussions where this person is included
6 months ago in Filters 0 Backlog

Customising displayed search filters shortcuts

When I know I'm never using tag filters but I'm often leveraging the subject line for instance, it would be great to have the ability to select the filters displayed by default under the search bar
6 months ago in Filters 0 Backlog

Send to Slack rule action: customizable content

Customize content of the Slack message when using the Send to Slack rule action.
over 2 years ago in 3rd party / Rule actions 0 Backlog

Pop up to confirm the sending of an email

At times, the team send the email to the wrong email domain. We would like a pop up to ensure the recipients are correct.
6 months ago in Core Product Experience 0 Backlog

Use dynamic links in signatures

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.
about 1 year ago in Signatures 1 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages / Insights 0 Backlog

Ability to save the view - Expand or Collapse within a conversation

Currently the view of email that comes into a conversation defaults to Expand All, and for each conversation users has to go and collapse all, to see each email entry in that conversation. Could there be a feature enabled that allows each user to ...
about 2 years ago in Core Product Experience 0 Backlog

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.
about 2 years ago in Assigning / Core Product Experience 0 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
over 1 year ago in Knowledge Base 1 Backlog